PayUMoney — Product not received by company

Product not received by company. Pls resolved my problem. Many times I complained about this matter. But still now my complained isn't resolved.
Payment details.
Date: Sat, 18 Dec 2021, 9:38 am
Subject: Your Order at ASHISH KUMAR is successful
To:

Dear Dharmender Kumar,

Your transaction with ASHISH KUMAR was successful

Transaction ID: e923a53987a9ac64f21a
Merchant Website:
Amount Paid: 499.00
Order Date:[protected]:37:26