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[Resolved]  PayUMoney — railway ticket and amount is not refunded to my bank account

Address:Chennai, Tamil Nadu, 91

I booked a railway ticket from chennai egmore to tirunelveli through irctc website and payment done through my debit card now i cancelled my railway ticket and amount is not refunded to my bank account it shows amount refunded to payumpp so how amount will get refund to my bank account. I did not have any account with payumpp then how will i get my amount in my bank account.
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Jun 14, 2018
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
May 11, 2018
PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU
May 21, 2018
Updated by mathanips THANKS FOR PAYUMONEY TEAM.MY AMOUNT WAS REFUNDED SUCCESSFULLY
Complaint comments 
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Comments

My tickit was cancelled by IRCTC and refund amount is transferred to payumoney...but i havenot received my money in my bank account..please refund my payment
Transaction ID [protected]
PNR no. [protected]
Pushpak Express 12534
NK to LJN
Refund ID [protected]
Bank name: PayU money

Reply
PayUMoney Customer Care's response, May 12, 2018
Verified Support
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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