[Resolved] PayUMoney — receipt not received in gmail

Manikandan1166

from Palghat, Kerala

Address:

Manikandan S,S/O sathasivam,kannammal kaattu thottam,maravankuttai,pachampalayam(po),anthiyur TK, Erode, Tamil Nadu, 638314

Paid examination fees to college through gpay, received payment id through sms but did not receive the payment receipt in my mail.
Waited for 2 days but still not received
No option available in the website to resend receipt, also no option available in the link sent through sms.
Receipt is need for further processing of my examination fees in my college.

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Jan 19, 2020

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Comments

sayed rouf

from Malappuram, Kerala

Sir, I had payed to Sahukar 643.43 on December 1 2019through payu money. The amount got debited and Sahukar team didnt got the payment. I am moving legally or Payu money should answer within 2 hrs from now.

PayUMoney Customer Care's response, Dec 22, 2019

Verified Support

Hi,

Please note that this is a successful transaction via Payment ID: 288352470 at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Team PayU