[Resolved]  PayUMoney — Refund double deduction and settlement not received

Hey, we received various payment. However, in the settlement it showing minus 13, 499 for refund but we already did the refund a month ago. It’s showing our settlement in minus. Plus we haven’t received our 7 settlement. It has been more than 2 weeks since we received payment in Payu but settlement haven’t done yet. We raised the ticket as well but they aren’t really responsing. Even we contacted through fb but no response from their side.

Please note that the photo which we attached have settlement breakup which deducts 13, 499 for refund however refund has already been done. As per the PayU customer executive, we sent refund amount to PayU account and later they refunded but now they are refunded from my settlement.

Query Id : NR[protected]
Mid : 8437930