[Resolved] PayUMoney — refund in my bank account o[censored]nsuccessful transaction

sarbjitsokhi

from Chandigarh, Chandigarh

Address:

143001

I have made two transactions from my panjab and sind bank account [protected] amritsar punjab having follwing details to dav public school amritsar for my kids fees on 23/01/2018. But both the transaction were unsuccessful and my refund has not been made for the last 3 months despite many requests by my bank and myself. Please do the needful as quickly as possible.
Payment id=[protected]
Merchant id= davamritsarfee

023|23/01/2018|payumoney longtail education|10366.58|[protected]|1600716
023|23/01/2018|payumoney longtail education|9346.58|[protected]|1600794

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May 16, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 15, 2018

PayUMoney Customer Care's response Hi Sarbjit,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team