[Resolved] PayUMoney — refund not received even after 11 days

Amit_Aseri

from Mumbai, Maharashtra

Website:

irctc.co.in

I had canceled 4 tickets on 22/12/2017 and the amount of 3115 has to be credited to my account. Even after 11 days, the amount has not been received in my bank account. On the website, it is showing that the amount is been refunded and bank name as payumpp. Details as below,,

Refund id -
1. [protected]
2. [protected]
3. [protected]
4. [protected]

Kindly look into the matter

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Mar 20, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team