Verified Support
Sep 30, 2021
PayUMoney Customer Care's response Hi,
We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU
Oct 01, 2021
Updated by Akace Payu transaction id : [protected]
Transactions date: 4 sep 2021
Amount: 3499
Email: [protected]@yahoo.com
Phone number: [protected]
Card number: 5172 52******0865
Here is the information and required documents kindly give me refund,
As the merchant website is down.
Verified Support
Oct 01, 2021
PayUMoney Customer Care's response Hi,
Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.
Regards,
Team PayU
Oct 02, 2021
Updated by Akace I have tried contacting the merchant but he won’t reply to mails and calls and his website is down. So the merchant is fraud and when tried contacting you through your website for fraud merchant, your reply was “n” . I just want my money back because the merchant is fraud.
Oct 04, 2021
Updated by Akace Update : The website i did order from is also down, so for sure it is a fraud merchant there is no way to contact them from my side. I just want refund for my order Please kindly get to me as soon as possible.
Oct 04, 2021
Updated by Akace Update : The website i did order from is also down, so for sure it is a fraud merchant there is no way to contact them from my side. I just want refund for order Please kindly get to me as soon as possible.
Verified Support
Oct 06, 2021
PayUMoney Customer Care's response Hi,
We regret the inform you that PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, hence any refund/resolution will be provided by the merchant only.
Please contact your bank to raise a chargeback against your transaction/s if the concerned merchant is not providing the services/refund.
Regards,
Team PayU
Oct 06, 2021
Updated by Akace You have not resolved the issue so why did you mark this as resolved. You are lending hand to fraud merchant making them easy to scam money.Merchant is website is not working after ordering from them your not verifying the credibility of the merchant.Kindly verify the record history of the merchant and get me back with refund.
Verified Support
Oct 07, 2021
PayUMoney Customer Care's response Hi,
As informed, PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, hence any refund/resolution will be provided by the merchant only.
Please contact your bank to raise a chargeback against your transaction/s if the concerned merchant is not providing the services/refund.
Regards,
Team PayU
Transactions date: 4 sep 2021
Amount: 3499
Email: [protected]@yahoo.com
Phone number: [protected]
Card number: 5172 52******0865
Here is the information and required documents kindly give me refund,
As the merchant website is down.