[Resolved] PayUMoney — refund regarding cancelled order no.[protected]

Sonia Joshi

from Lucknow, Uttar Pradesh

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.sweetcake.co

Dear sir
Placed below is the summary of the transaction done through payumoney. However i've cancelled the same order but i haven't received any cancellation mail or any refund related email neither from payumoney nor from merchant end. Please do needful..

Thanks

Dear sonia
Thank you for paying with payumoney. Your payment has been successfully processed.
Merchant name: sweetcake order amount: rs 1384.00
Payment id:[protected]
Merchant order id:[protected]
Payment summary amount
Net banking rs 1384.0
Amount paid rs 1384.00
Payee info
Merchant transaction identifier
[protected]
You can view the transaction details anytime from payumoney dashboard.
Go to dashboard

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Jul 6, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 05, 2018

PayUMoney Customer Care's response Hey Sonia,

Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

Regards,
Team PayU