[Resolved] PayUMoney — REFUND sent but not received

bvkr@1085

Oct 11, 2022

Website: payu.in

I made the purchase of a BOOK by AITBS publisher on 12th September at 15:20:38, Since they are out of stock and so they initiated the refund on 16th September

I received an email from PAYU regarding my refund status on 24th September since then I am following up on the refund status and I have been informed through the mail that my money was sent back to the source
but neither it was reflected in the Statement Bank nor matched with the transaction or Bank reference number when I contacted my bank via phone service

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Oct 12, 2022

Complaint marked as Resolved

They initiated my refund it took one month for them to send me my refund but finally received after tweeting them continuously for there irresponsible customer service

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2022

PayUMoney Customer Care's response Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - c27cca4fbbba30d9888d in order to get the status at their end.

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Comments

Talpada manish

Nov 4, 2022

Payu money pvt ltd is froude website

REFUND sent but not received - Comment #4068467 - Image #0

bvkr@1085's [Complaint's author] reply, Nov 5, 2022

Contact the person u paid, payu is mediator between u and the merchant u need to keep calling those people who took money only then u will get ur refund from payu they will send but it takes time u need to keep calling and irritate them

PayUMoney Customer Care

from Gurgaon, Haryana

Nov 5, 2022

Verified Support

Hi,

We regret the inconvenience caused. Please note, PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refunds/replacements as per their policy in case of any issues. Since the said transactions are successfully processed, hence any refund/resolution will be provided by the merchant only.

For any concern regarding, delivery of the product/Payment receipt/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id in order to get the status at their end.

Regards,
Team PayU