[Resolved] PayUMoney — refund through irctc

[Resolved] PayUMoney — refund through irctc

D divyamah from Ahmedabad, Gujarat

I was booking a ticket using my visa card. The amount got deducted from my card, but the ticket didn't get booked and shown error as "no response from bank". Bank name is shown as payumoney. I haven't received the refund till now. Below are the transaction details: Transaction id at irctc: [protected] Transaction id at my bank end:[protected] Was this information helpful? No (0) Yes (0)
Sep 27, 2018 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Aug 27, 2018 PayUMoney Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further - • PayU Payment ID, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Team PayU
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divyamah

from Ahmedabad, Gujarat

Hello Team,

As requested, I have dropped a mail to [protected]@payumoney.com. I have only received an auto generated email stating new ticket id, and after that nothing.
New ticket id: 03335671

Could you please, look into this.

PayUMoney Customer Care's response, Aug 30, 2018

Verified Support

Greetings from PayU!

We wish to inform you that refund has been processed successfully for the PayU ID: 7323812667 on 29-08-2018. Bank usually takes 5-7 working days to credit this amount to your account (excluding Saturday, Sunday & national /bank holiday). If the refund does not reflect in your bank account within this time period, kindly contact your issuing bank.

Regards,
Team PayU