[Resolved] PayUMoney — refunding amount to bank account from irctc

Dheena Neduncheziyan

from Bengaluru, Karnataka

Website:

www.payumoney.com/aboutus.html

I have cancelled two train tickets, in irctc website it show me status as refunded to payumpp, but the amount is not credited to my bank account.

Please find the transaction id and other details.
Refund status
S. No. Transaction id transaction date cancellationid /refundid transaction type trans. Amt () refund. Amt () bank refund status refund date
1 [protected] 02-may-2018 [protected] cancelled 1375.0 1310.0 payumpp refunded 03-may-2018
2 [protected] 29-apr-2018 [protected] cancelled 1325.0 1260.0 payumpp refunded 03-may-2018

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Jun 9, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

May 08, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Comments

Prabhu Janjal

from Pune, Maharashtra

I booked a ticket on IRCTC through payumoney gateway by using my debit card.As i CAncelled my ticket on 28 april but money is still not credited in my account.
My Refund/Transaction Id is [protected]
Please check the status of my refund and process it as soon as possible

PayUMoney Customer Care's response, May 10, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU