PayUMoney — Regarding money settlement

They hod my hard earned money of 34, 000 they are not responding at all they are saying we are working on your concern and transfered to concerned team they will reach you out and closing the ticket as resolved . Iam openening it again this was the only thing repeating from past 4 days
I have provided all data they wanted but no response no customer care number they will call us for their promotion of products, but we are not able to call them very bad, suddenly they have put my amount on hold
Really they are not providing any resolution atleast refund the amount to source account . pay u please respond quickly
Ticket I'd CK[protected]
And other ticket I'd IW[protected]
Please help me regarding this issue to get back my amount
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Hi! We have forwarded your concern to our respective team. They will update you on your ticket soon.
PayUMoney Customer Care's response, Apr 19, 2023
Verified Support
Hi! As checked, our team have reverted. you need to share proof of services rendered for the PayU ID-17157038039, 17127337865, 16925081709.

As you have said that you have provided Tax related services, kindly share the copy of conversation/confirmation email related to the above mentioned order sent to/from registered email address of customer. You can mask confidential information.
Yes I have done I have submitted invoices explained my business we don't communicate our business using mails my customer directly comes to me and i will file his income tax returns and gst returns and accounts and i cannot share those details which are very confidential I have provided my customer number you can reach him in telugu language
If necessary u send your team and verify it my customer mailed you regarding services he had taken
These are not any fraud trnascations
Iam not a registered company iam a individual service provider I don't have gst
I have mentioned same while registering for pay u
I really wonder you are asking so many proofs after accepting the payment why don't you ask them before accepting the payment????
If you want proof of conversation between me and my client u come directly to my business my client will give you written statement and he will tell you directly which is a firm evidence and cannot be challenged
Please release my amount immediately you are simply holding my amount without any reason if you cannot settle it atleast refund it

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