[Resolved] PayUMoney — regarding refund

sravya chowdary

from Visakhapatnam, Andhra Pradesh

Address:	530016
Website:	PayUmoney

I ordered 2 books on www.notesindia.in and have paid ₹2460 from my bank account via phonepe to place the order.. Transaction is failed and my money is debited from my bank account.. I have paid on that website to payumoney via to [protected]@axisbank... I haven't received my money back...
Transaction i'd: axi91100000000413684051504671874544
Payment i'd on payumoney:[protected]
Here are a few attachments related to my payment... Please refund my money back

+3 photos

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Oct 3, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 01, 2017

PayUMoney Customer Care's response Dear Customer,

Your transaction id's[protected]/[protected] has been refunded to your source account and the amount shall reflect within 7 to 10 working days (Excluding Saturday, Sunday and bank holiday).

We appreciate your patience in the interim.

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Comments

Anilpal007

from Basti, Uttar Pradesh

I have pay Csbc form payment by pay u money. but amount deduct on my account and form number is shows that your number is not register. this is very worst service by payumoney.

PayUMoney Customer Care's response, Sep 1, 2017

Verified Support

Hi Anil,

We would like to inform you that the TXN for the Payment Id 161586596 is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU