[Resolved] PayUMoney — regarding refund

Durgesh09

from Ghaziabad, Uttar Pradesh

Website:

Irctc

Dear sir
I have booked my ticket on 24th may in garib rath 12212. Bug to anvt. The transaction was failed because of non availability of seat.
The money was deducted from acount no -[protected]
Punjab national bank.
Amount:1120 rs
Amount not credited in bank.. Payment was done through payumoney

Thanks
Durgesh kumar
[protected]
Sent from my huawei mobile

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Jun 28, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

May 26, 2018

Updated by Durgesh09 Dear sir
I have booked my ticket on 24th may in Garib rath 12212. BUG to ANVT. The transaction was failed because of non availability of seat.
The money was deducted from Acount No -[protected]
Punjab National Bank.
Amount:1120 rs
Bank reference id:[protected]
Refund id:[protected]
Amount not credited in bank..Payment was done through Payumoney

Thanks
Durgesh kumar
[protected]
Sent from my Huawei Mobile

Verified Support

May 27, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

May 29, 2018

Updated by Durgesh09 Dear sir madam

I have tried to book a ticket in train no 12212 From BUG to ANVT. Amount debited from hain but ticked not confirmed because of transaction dropped. Details are below

Merchant name:IRCTC
Bank name: PNB
A/C Number:[protected]
Bank reference no-[protected]
Transaction date: 24 MAY 2018
Transaction amount: 1120
Refund id: [protected]
Mobile no used: [protected]

First 6 digit of card 607093
Last 4 digit of card: 0232

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Comments

kajaluttreja

from Mohali, Punjab

Hi,

My registered E mail ID is [protected]@gmail.com, I am unable to activate my wallet and getting an error "wallet creation disabled". Please resolve the same at earliest.

PayUMoney Customer Care's response, May 30, 2018

Verified Support

Hi Kajal,

Please note that we have stopped our PayUmoney Wallet services since September 29, 2017. Hence you won't be able to create a new wallet account with us. For more information or help over the same, you can reach us on "[email protected]".

Regards,
Team PayU

AshokMurali

from Chennai, Tamil Nadu

The company on its site does not a escalation matrix and the standard response for mails and complaints is 24 to 48 hrs and it is a month now that the complaint is yet to be resolved.

PayUMoney Customer Care's response, May 30, 2018

Verified Support

Hi Ashok,

We apologize for all the inconvenience caused to you. We request you to elaborate your concern via email at "[email protected]" to assist you on priority.

Regards,
Team PayU