[Resolved] PayUMoney — regarding refund issue

[Resolved] PayUMoney — regarding refund issue

A Akshayhacker from Parshadepur, Uttar Pradesh

Hi, My name is Akshay Singh. I am looking for an refund from an e-commerce website which was done on 10th June 2019 via PayuMoney gateway. PayUmoney people are saying that they have already initiated the refund and you will get it within 2 days... But also after mailing and contacting them on regular basis i am not getting any satisfactory answer and it is now more than 10 days I m waiting for my money ... They had provided a stupid ARN number which is of no use for any bank ... My bank is saying we can't track any refund issue ... Actually not a single notification is generated at bank level so that they can be notify for any refund issue... PayUmoney has some problem ... Every user is disturbed by this stupid thing... They are also not able to give me any proof that they have initiated... Only a written mail is forwarded to me... Was this information helpful? No (0) Yes (0)
Jul 28, 2019 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Jun 21, 2019 PayUMoney Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further - • PayU, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Team PayU
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