PayUMoney — Regarding transaction of money but nothing happens and I want refund

Website:

PAYU money.com

I did a transaction against edmc website to pay property tax but nothing happens and the money was deducted from my account and when I contacted send they say that no payment happens so i visited my bank and they sy the money is with merchant PAYU MONEY ...transaction I'd is[protected]. For rs1696.90. I want full refund and I contacted PAYU money several times and they demand 2 days time but every time I wait for 4-5 days and contact them they say same thing again ..I am tired and I want my money back