[Resolved] PayUMoney — related to refund

singhroshni

from Delhi, Delhi

Address:

New Delhi, Delhi

My complaint is that my credit card twice money detect the payment failure after too. On 24th january, i was paying online for gju university fees. After putting otp the payment was canceled. Both times this problem happened and the money was detected. Nor did the money come back to my account nor accumulate in the university. Money was lost both times on my account. I request to you accept my complaint quickly. Please refund my money..
And your costumer service are too bad.. No one recieve call
Please take action..

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Mar 17, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jan 31, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Comments

Nishtha Sukhija

from Darbhanga, Bihar

I have made 2 payments for my college fees and now i need to submit the receipt for the same...please send me the link how to get it...
Marchant name- Saheed amngal pandey Govt. girls PG college meerut
Payment id[protected]

PayUMoney Customer Care's response, Jan 31, 2018

Verified Support

Hi,

We request you to mark us an email at care@payumoney.com and our care team shall help you with the same.

Regards,
PayU Team