PayUMoney — Serious issues with Payment Settlements

dittechno

from Bengaluru, Karnataka

Oct 6, 2021

Address:

Gurgaon, Haryana

Hello Ashraf Choudhary here,

I am a Developer of Vashi Times "New Bombay Publications Private Limited".

We have a online Enewspaper Service on our official website https://vashitmes.net

We used payumoney as payment gateway from last 3 years.

Unfortunately payments settlements are stopped from payumoney from last few months.

We got the reason as to prove us our service by sending invoices and proof of delivery courier receipt.

Are you development team or support team crazy, we use digital product service and we were kept on hold due to courier delivery receipt.

How can we get this useless things after 3 years.

I tried to reach or upload the invoice document which our customers get from our mail. But the payumoney dashboard and help dashboard is not working at all to reach your support.

No tickets create options in available to solve my problem.
frustrating thing, not able to contact from help chat website, live chat & tried to mail them their mail ids is not working at all.
i tried both mail id, [protected]@payumoney.com & [protected]@payumoney.com

My following details:
Merchant I'd : 6195436
Registered email : [protected]@vashitimes.net

To Contact development team number : [protected]

Please it's a request to solve on priority.

Thanks
Ashraf Choudhary

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PayUMoney customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2021

PayUMoney Customer Care's response Hi, we have acknowledged your concern, and our team will update you on case id AU[protected]. Thanks!

Oct 13, 2021

Updated by dittechno still my issues is not resolved, i believe that your team is not looking my issues seriously, will it get solved or should we process for legal matter now?

Oct 16, 2021

Updated by dittechno your team is taking lightly, my issues are looked still? will this get resolved or not? are we a joke taking support on your help center by raising tickets, there you are not responding at all.
i need answer will this get resolved or we should do something against your company.

Verified Support

Oct 20, 2021

PayUMoney Customer Care's response Hi! We have received NEFT return while processing your settlement because ACCOUNT FROZEN-NEW BOMBAY PUBLICATIONS PVT LTD. Request you to share your updated bank statement or cancelled cheque with your name, bank account number and IFSC code imprinted on it, on help.apyu.in and on [protected]@payu.in Also, share the details in below format as well. MID Account holder name (same as on cheque or bank statement) Bank Bank account number IFSC code

Oct 20, 2021

Updated by dittechno Hello Team, i have added the cheque in attached documents on help.payu.in
Ticket number: AU[protected]
please note, i am not getting any response too on this ticket number from a long time. its a request to solve on priority.

Nov 11, 2021

Updated by dittechno hello, still no response. this is totally disgusting. will process a legal complaint for this by this week if not solved