PayUMoney — Service not provided our money back for membership

Hi
As of we took vip member ship in Smile app(www.joinsmile.in) which of 30k
From past 10days we getting on daily basis
But from 31st due to new year they kept all our payments on pending and started saying it will be credited on 4th of January 2021 but from today no help is coming from the joinsmile team even they deleted the help page from it we are helpless can you guys please help us out
Like me there are hundreds of people might be thousands who got scammed due to this please help us out