PayUMoney — Settlement Amount Hold of Last 5 Days and Responding My Complain

PayUMoney — Settlement Amount Hold of Last 5 Days and Responding My Complain

S shivani ram Dec 3, 2021 Dec 11, 2021 This thread was updated on Dec 11, 2021

I am Shivani Ram, founder of Sale4U, Motorentalz. My PayU Merchant ID is 7316363 From 25th Nov 2021 to 1st Dec 2021 my total settlement amount is Rs. 33000.46 through the PayU payment gateway. But they put these amounts on hold. So i am trying many times to contact customer support team but they didn't send a single reply of my messages. Why you not settled the transaction amount. It's looks like a fraud thing. I request your team to contact me, If you didn't have time then settled all my transactions amount and deactivate my account. Thanks, Shivani Ram +1 photos Was this information helpful? No (1) Yes (0)
PayUMoney customer support has been notified about the posted complaint. Verified Support Dec 06, 2021 PayUMoney Customer Care's response Hi, We have shared your concern with our team, they will check and assist you on priority. Regards, Team PayU Dec 06, 2021 Updated by shivani ram I know you are share my concern to your team.. On your support forum also mentioned "your concern shared with your team'' from 30th Nov and also mentioned the resolved date 3rd Dec, Today is the 6th Dec. Where is your support team? I want my settlement money.. Please release my settlement money and also please deactivate my payU account. I am not interested to transaction any single amount with payU. Dec 06, 2021 Updated by shivani ram Please look at the attached image, its clearly mentioned the resolve date is 3rd Dec. But your team did not responce my complaint. Verified Support Dec 09, 2021 PayUMoney Customer Care's response Hi, Our team is working on your ticket- VN[protected]. Please follow up for further updates. Regards, Team PayU Dec 10, 2021 Updated by shivani ram Hello, Why i am waiting for 210 days for settlement? I have already shared transactions invoice, please release my settlement asap. Rs. 34000 not a small amount for me, without settlement i have faced many problem in my business. So please my settlement, I have already stop accepting payment from PayU from my website and didn't want any relationship with payu. Please release my settlement and deactivate my business payu account. Dec 11, 2021 Updated by shivani ram The PayU team, Why you not release my settlement amount? You told me to update website link to PayU, I am sent a mail to your team for update website link, So why you not update my website and why you not reply my mail? I am a small merchant, and i am waiting for last 12 days to resolve my issue but you nothing do anything. Rs 34000 is big amount for me, and now i am facing problem to run my business. I am requesting you to, please release my settlement. I have attached screenshot of your support reply chat.
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