[Resolved]  PayUMoney — settlement amount on hold from 08 days

Address:

503, Ocean Complex, Sector 18, Noida, Gautam Buddh Nagar, Uttar Pradesh, 201301

We raised payment link through payu money on 06th march 2020 against europe tour package booking for jun 2020.
Our customer paid through his credit cards on the same time however payu money put the amount on hold from the same day. They have asked for invoice which we have submitted and after that raised ticket on their portel.
They have replied on the same ticket on 12th mar 2020, stating to provide additional documents invoice, copy of tickets, buyer confirmation, id proof, copy of cards, which we have submitted instantly.
They closed ticket id without settlement, when i raised this again they aplozised and confirmed that it will be done by 13/03/2020.
I guess payu is making money by holding our hard earned money in their account without any reason.
Such a horrific experience with you team and payu.
Due to non settlement i have missed by vendor payment and facing horrible time due to payu money.
I will seriously raise this issue with ministry of corporate affairs and pmo and other relevant authorities.
How govt has given lucent of these kind of cheaters to do business openly.
Merchant id: 6914097.
Email: [protected]@globalglimpsetours.com.