PayUMoney — Settlement amounts not settled in account

My payu merchant id 6909788
On 11/03/2023 i received 20000 & 13/03/2023 Rs. 20000 money through the payu payment gateway. But they put these amounts on hold. So i try to reach customer care but no response to date. But i got one reply "your account on hold".

Why im wait for these days it's our hard earn money and also paying all gst and things. Why you refusing to deposit our money to the bank account. It's looks like a fraud thing.
I request your team please deposit our money or give me the refund option in our dashboard.. Don't play with us
Was this information helpful?
No (0)
Yes (0)
PayUMoney customer support has been notified about the posted complaint.
Complaint comments 

Comments

Hi! As checked, there is no unsettled funds on merchant id 6909788. request you to check your dashboard again. Also, we cannot find any concern recently raised on this merchant. Please reach out to our team via help.payu.in and our team will assist you further with your query.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    PayUMoney
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    60%
    Complaints
    3770
    Pending
    436
    Resolved
    2131
    PayUMoney Address
    7th Floor, Pearl Tower, Plot No 51 Institutional Area, Sector 32, Gurgaon, Haryana, India - 122002
    View all PayUMoney contact information