[Resolved]  PayUMoney — settlement not cleared

Address:560077

Hi
I have taken a client paymwnt after they approved accunt i have tested with transaction. But they have not cleared my settlwmwnt amount. They dont have any contact number to talk. Neither they contacted me in this regard.
I tried to open a ticket, its been 7 days since i opened the ticket. There is nonupdate dispite i added comment a number of times. The only update i see is postponing resolution and a new date everytime. I informed them to clear the amount or refund. Thet just ignorant. This is effecting my business. They are even not bothered. I steongly urge concerned department make them to have a customer service number or close them off, so that otger customers dont face similar problems
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Mar 24, 2020
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Feb 20, 2020
PayUMoney Customer Care's response
Hi,

We regret the inconvenience caused.

Please share your Merchant ID or your ticket number raised with us so that we can look into it and resolve your issue at the earliest.

Regards,
Team PayU
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