PayUMoney — settlement not receive

Address:

Guntur, Andhra Pradesh, 522002

My merchant id is 4736715 and i made a terrible mistake of accepting a customer payment of rs34437 via payumoney.

My payment on hold
Money was not receive still 6th nov 2019

I have submitted screenshot and payment process details
Still no one response my mail i'd

Plz check below screenshot payment was return back your account ple send back my money urjent

Thanking you
Ajay