[Resolved] PayUMoney — settlement on hold - 13 april 2020

ps0009

Address:

Payumoney , Gurugram , Haryana

Mid 6742808
Payumoney has put a hold on my money worth more than 3 lakhs because there was a sudden spike in transaction. I don’t what kind of transaction these people expect from a nation wide website caters more than 18 million prospective buyers. Each day is loss of money for us and they casually post that it will take 2 working days to solve the issue.
If my problem is not solved im planning to gather details of all similarly affected merchants through this website and file a class action suit against payumoney for holding my payment against ombudsman scheme for digital transaction rules, creating monetary loss, and mental agony.

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May 17, 2020

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Apr 15, 2020

Updated by ps0009 Today i got a mail saying that payu was unable to close my ticket on closure date and they need one more day . Pathetic service. Never trust payu for your business operations

Apr 16, 2020

Updated by ps0009 Every day i get a mail from payu that the closure date is extended for 1 more day
This how they cheat merchants . They might have justification for card transactions but I dont know under what basis they hold upi and wallet transactions. They asked me for buyer confirmation for which i contacted my buyer and the buyer sent a mail to them that they got the service but still they are holding my money.
If i was left with no option I’m sure law will provide me justice.

Apr 16, 2020

Updated by ps0009 Constantly asking my buyer to send mail confirmation for just 299 worth of purchase they made is bothersome for my customers and it spoils the smooth relationship between me and my customers.

Verified Support

Apr 16, 2020

PayUMoney Customer Care's response Hi,

As checked, our team contacted you and have shared all the relevant information regarding your settlement concern. Please write us back via help.payu.in in case any further assistance is required.

Regards,
Team Payu