PayUMoney — Settlement was on hold

I provide professional services I was using pay u as merchant my clients pay me using cards pay u is deducting 2.36% charges ( including gst ) but this time amount was not settled amount of 34, 000 is on hold I have raided a query but no response received, query I'd KF[protected]
Iam not a gst registered business Iam an individual professional service provider I don't deal with any products so I won't have any courier or delivery or product invoice bills
Please look in to the issue and settle my amount as soon as possible.