[Resolved] PayUMoney — Settlements not received

ravi_k123

Address:

Navi Mumbai

We are using payumoney payment gateway to sell our products online (Mid : 5436060). There was an issue with our bank account registered with payumoney. Hence, around 3 weeks ago (On 13/06/2020) we changed to a different account and also completed all documentation work. Payumoney confirmed that the settlements that were pending before and after this will be credited to our account in 72 hours. Till date we have not received a single rupee from them. There is no customer service number where we can reach out to. We only got a basic reply to our ticket

"we apologize for the inconvenience caused.
We have forwarded your details to our concerned team. Our team will get back to you shortly."

Now they have also stopped responding to our followups. We are very worried about this situation

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Jul 9, 2020

Complaint marked as Resolved

The settlements were released to our bank account

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2020

PayUMoney Customer Care's response Hi Ravi,

Apologies for the inconvenience.

As checked, your settlement has been released. You will receive the amount in your account by today end of the day.

Regards,
Team PayU