PayUMoney — Settlements on hold

Ticket ID: MA[protected]
Merchant ID: 8586824
Amount: ₹63713.40

I started selling T-shirts online through my website on Shopify and used PayU for Payment Gateway.
I started receiving orders from the website and PayU contacted me for verification of the Website on 9th July Evening, till then my settlements were on hold worth ₹63713.40 I was fine with it I gave them all the documents/invoices/brief about my business and they verified my website on 12/07/22 at 11 AM.
and suddenly one hour later at 12:00PM, I received an email from PayU that my settlements are on hold again.

I raised a ticket from that link and have provided all the documents, Proof of delivery - Registration - Invoices. still, there are no reverts from their team.

It's hard-earned money guys, I have provided your team with all the documents, and also paid all the GST taxes on everything I'm Buying from suppliers. I can even provide you with the references of my company even celebrities can vouch for me.

I request the PayU team to clear my settlements Right away,
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PayUMoney customer support has been notified about the posted complaint.
Verified Support
Jul 16, 2022
PayUMoney Customer Care's response
Hi,
Our team is already working on your ticket- MA[protected], they will keep you updated. Please follow up on the ticket.

Regards,
Team PayU
Jul 18, 2022
Updated by Driplocker
The expected end date was 15th July 2022, it's 18th today.
I have submitted all the documents, Shipping Invoice, Purchasing Invoice, Receipt, and a brief description of my line of business.

I request your team to contact me ASAP.
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