[Resolved] PayUMoney — someone logged into my account with my email address and mobile number and made a transaction

sandeepjighosh

from Noida, Uttar Pradesh

Address:	New Delhi, Delhi, 110096
Website:	www.payumoney.com

Someone logged into my account and made a transaction and i have no idea who it is and how he got my email address and mobile number,

I'm scared that the "fraud" can be happen again, either he is from your payumoney department or some con man.

please look forward to my account.

its a private account not a merchant account.

I have dropped everything possible in Video and image format.

My Email address is [protected]@gmail.com
Mobile number : [protected]

+2 photos

+1 videos

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Sep 30, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2018

PayUMoney Customer Care's response Hi,
Please note that all transactions processed through PayU payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after a 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and PayU will not be liable for any loss arising due to any such unauthorized transaction/s.

In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued you Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the further process.

Team PayU