[Resolved]  PayUMoney — Taken Money and not Refunding

Hello Team,
My complaint is I purchased the Payu Money premium plan in which clearly written on the website you will get services and account approval as well as a proper assistant who will guide you through the process. They mention one lady's name as my personal relationship manager but she is so unprofessional and immature as well as unbehaved. I couldn't talk to her for support, it's been almost 4-5 months which they say 24 hrs assistance. And whenever call her she does not reply to emails with 3-4 days min. gap. So I asked her I need a refund I don't need your services she said this will not be possible once you paid you won't get a refund even if you getting bad services. So I thought okay, arrange a call with your superior its been 1 month she didn't reply nor did it. Why such people are hired I don't know. I heard from someone PayU is a good option, I even talk to a friend's relationship manager she tagged her along but still no solution . I want to say teach her before allowing her to take responsibility. But the thing is I am fed up this affect my business line like 4-5 month is too much. I need my refund and am not interested in such a worse company . Please help me with it .

Details :
Your Brand Name
Evereach media

Merchant ID
8150149

E-mail
[protected]@evereach.media
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Oct 10, 2021
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Sep 08, 2021
PayUMoney Customer Care's response
Hi!

As checked, your account is completely active. For any queries please reach our to our team via help.payu.in for any further assistance.

Regards,
Team PayU
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