[Resolved] PayUMoney — ticket amount deducted but ticket not booked and refund not reflect in ac

[Resolved] PayUMoney — ticket amount deducted but ticket not booked and refund not reflect in ac

I irshadkhan12345 from Bhopal, Madhya Pradesh

Hello payu money i had booked the ticket on irctc but ticket is not booked and an amount has been deducted from my pnb account and a refund amount by irctc sent to the payumoney bank but there is no response from a bank. My details of all transaction are as below Transaction id is [protected] on 12 may 2018 amount 830 Bank refund transaction id [protected] +1 photos Was this information helpful? No (0) Yes (0)
Jun 28, 2018 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support May 28, 2018 PayUMoney Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further - • PayU, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Team PayU
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S

[email protected]

from Tiruvannamalai, Tamil Nadu

Sir My train ticket has been cancelled on 26th may 2018, But amount not Credited in my Account or Bank. Transaction number is :- [protected], and Cancelation or refund id :- [protected], refund amount for Rs. 760. Plzzzz clear my problem.

Reply

PayUMoney Customer Care's response, May 31, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

B

biplab lahiri

from Kolkata, West Bengal

On 22.5.18 at 10.20p.m jio recharge was done 49 rupees got deducted from my debit card hdfc i received a sms from payments pay u mumbai but recharge not done kindly refund my money
biplab lahiri
[protected]@gmail.com

Reply

PayUMoney Customer Care's response, May 31, 2018

Verified Support

Hi,

Your concern has already been addressed over the email sent by you under the case number 02903379. Revert to the same for any more help or support.

Regards,
Team PayU

S

Sam Akash

from Chidambaram, Tamil Nadu

My amount cannot be refund.

Reply

PayUMoney Customer Care's response, Jun 4, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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