PayUMoney — Ticket Id: PZ[protected] Closed Without resolution

Dear Team, A transaction of INR 70000/- was done on 01.10.2017 on my CITI bank credit card for which i raised dispute and transaction put on hold by merchant PAYU for investigation. Later issue was resolved and i was not refunded any money from my bank- CITI, It has been more than 4 years, that amount is neither paid to actual receiver nor returned to me. Kindly refund the same to me at earliest.
Transaction ref [protected],
Merchant : PAYU PAYMENTS PVT LTD
DATE : 01.10.2017
Email: kuldeep.[protected]@gmail.com
Phone: [protected]