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[Resolved]  PayUMoney — ticket not booked but amount debited is not refunded by payumoney even after irctc has refunded the amount

Address: RAMAKRISHNAPURAM, Hyderabad, Andhra Pradesh, 500056

Ticket was not booked citing the choice of berth not met but amount was deducted and it was refunded by irctc but payumoney has not credited it into my account yet. I used payumoney gateway. Date of transaction: 22nd july 2019
Transaction id: [protected]
Train name: kcg ypr exp train number: 17603
Boarding station: kacheguda (Kcg) date of boarding: 07
Quota: general (Gn) class: sleeper class (Sl)
No. Of adults: 2 no. Of children: 0
Refund amount: 710.0
Bank reference id: 05134049205018474874609
Bank name: credit & debit cards / net banking / wallet (Powered by payu money) refund id: [protected]
Plz try to help me out plz.. Thank you
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Sep 3, 2019
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Aug 01, 2019
PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU
 
2 Comments

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Comments

To deposit School Fees the money has been deducted from my account but the same is not reflected in School site and taking the transaction as unsuccessful. The Bank said the money has been send to you vis PRN No[protected].
Kindly resolve the Issue.
The Screen shot attached here.

ticket not booked but amount debited is not refunded by payumoney even after irctc has refunded the amount - Comment #3502349 - Image #0
Reply
PayUMoney Customer Care's response, Aug 3, 2019
Verified Support
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU
Biplab Kabi's reply, Aug 5, 2019
But the money has been deducted from my account.
Kindly check my account statement attache here.
Date of Transaction :01/08/2019
Transaction Amount :4378.88 (Rs 4360 School Fees and 18.88 payu charge)
Bank PRN No: 884010269 (AXIS BANK)
PayUMoney Customer Care's response, Aug 5, 2019
Verified Support
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU
Biplab Kabi's reply, Aug 6, 2019
Kindly resolve my problem. My Bank statement attached here.
Date of Transaction :01/08/2019
Transaction Amount :4378.88 (Rs 4360 School Fees and 18.88 payu charge)
Bank Payment Reference No: 8840102691 (AXIS BANK).
Regards,
Biplab Kabi
Mob no:7407177007/9434360990
PayUMoney Customer Care's response, Aug 7, 2019
Verified Support
Hey,

Please note that this is a successful Payment via transaction Id - 8840102691 at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Team PayU
Booked a ticket on isrtc and later i cancel the ticket and they send a email to me soon be refunded.now isrtc status showing refunded till now i cant get my money in my account.Its been 13 days after the cancellation of ticket. kindly please solve the issue

ticket not booked but amount debited is not refunded by payumoney even after irctc has refunded the amount - Comment #3502421 - Image #0
Reply
PayUMoney Customer Care's response, Aug 3, 2019
Verified Support
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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