[Resolved] PayUMoney — ticket not booked but amount debited is not refunded by payumoney even after irctc has refunded the amount | |||
Ticket was not booked citing the choice of berth not met but amount was deducted and it was refunded by irctc but payumoney has not credited it into my account yet. I used payumoney gateway. Date of transaction: 22nd july 2019 Transaction id: [protected] Train name: kcg ypr exp train number: 17603 Boarding station: kacheguda (Kcg) date of boarding: 07 Quota: general (Gn) class: sleeper class (Sl) No. Of adults: 2 no. Of children: 0 Refund amount: 710.0 Bank reference id: 05134049205018474874609 Bank name: credit & debit cards / net banking / wallet (Powered by payu money) refund id: [protected] Plz try to help me out plz.. Thank you Was this information helpful? | |||
Sep 3, 2019 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Aug 01, 2019 PayUMoney Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further - • PayU, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Team PayU | |||
 2 Comments | |||
Comments
Booked a ticket on isrtc and later i cancel the ticket and they send a email to me soon be refunded.now isrtc status showing refunded till now i cant get my money in my account.Its been 13 days after the cancellation of ticket. kindly please solve the issue
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PayUMoney Customer Care's response, Aug 3, 2019
Verified Support
Hi,
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU
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Kindly resolve the Issue.
The Screen shot attached here.
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU
Kindly check my account statement attache here.
Date of Transaction :01/08/2019
Transaction Amount :4378.88 (Rs 4360 School Fees and 18.88 payu charge)
Bank PRN No: 884010269 (AXIS BANK)
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU
Date of Transaction :01/08/2019
Transaction Amount :4378.88 (Rs 4360 School Fees and 18.88 payu charge)
Bank Payment Reference No: 8840102691 (AXIS BANK).
Regards,
Biplab Kabi
Mob no:7407177007/9434360990
Please note that this is a successful Payment via transaction Id - 8840102691 at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.
Regards,
Team PayU