[Resolved] PayUMoney — ticket not booked but amount is debited which is not refunded by payumoney even after irctc has refunded the amount

Girish Ravinder

from Pune, Maharashtra

Address:

RAMAKRISHNAPURAM, Hyderabad, Andhra Pradesh, 500056

Ticket was not booked citing the choice of berth not met but amount was deducted and it was refunded by irctc but payu money has not credited it into my bank account yet. I used payumoney gateway.
Date of transaction: 22nd july 2019
Transaction id: [protected]
Train name: kcg mys exp train number: 12785
Boarding station: kacheguda (Kcg) date of boarding: 07
Quota: general (Gn) class: sleeper class (Sl)
No. Of adults: 2no. Of children: 0
Bank name: credit & debit cards / net banking / wallet (Powered by payu money) refund id: [protected]
Refund amount: 740.0
Bank reference id: 05134049205018474821915
Plz try to help me out plz.. Thank you

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Sep 18, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2019

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU