[Resolved] PayUMoney — train ticket transaction failed

JAFFER HUSSAIN M

from Chennai, Tamil Nadu

Address:

600089

I booked train ticket on[protected] but payment debited train ticket not conformed my transaction id [protected]

Transaction id: [protected] train no./name: 22870/visakapatnam exp date of booking: 29-jan-2018
Date of journey: 30-jan-2018 date of boarding: 30-jan-2018 date of arrival: 31-jan-2018
From: chennai central (Mas) to: visakhapatnam (Vskp) boarding at: chennai central (Mas)
Resv upto: visakhapatnam (Vskp) quota: tatkal (Tq) class: sleeper class (Sl)
Payment status: payment failed bank name: credit & debit cards / net banking / wallet (Powered by payu) reservation status: not booked
Transaction amount:535.0 no. Of adults: 1 no. Of children: 0
Ticket type:e-ticket

Was this information helpful?

No (0)

Yes (0)

Mar 16, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team