[Resolved] PayUMoney — transaction failed and amount deducted

4pranav4

from Gwalior, Madhya Pradesh

Address:

65,KASERA BAZAR, Ratlam, Madhya Pradesh, 457001

I was trying to make a transaction for to pay the tuition fee of my college-NATIONAL INSTITUTE OF TECHNOLOGY, WARANGAL through Net banking and after performing whole process of transaction, i got redirected to a page saying your transaction has failed, and suddenly it disappeared within seconds and a blank web page was there in front of me.
I thought may be transaction has failed and i should try again, so i do so and i came to know that amount is deducted.after sometime i got an email about my failed transaction, and it was showing reason of transaction dropped.
So please provide my refund as soon as possible.
Failed transaction receipt i m uploading with this.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Jan 23, 2020

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2019

PayUMoney Customer Care's response Hi,

We regret the inconvenience this may have caused you.

We would like to inform you that the transaction with the Payment ID:[protected] has been failed and an auto refund will be initiated shortly. Once processed, the same will get credited into your source account within 3 to 5 working days (Excluding Saturday, Sunday and bank holiday).

Regards,
Team PayU