[Resolved]  PayUMoney — Transaction failed, Money got deducted, money not refunded

I booked a flight on[protected]. But after booking transaction failed and money got deducted. But till now money is not refunded.

I also mailed easemytrip(site from which I booked the flight) about the same but they say to check with your respective bank.

I ask respective bank about the transaction. But money already transferred from bank to easemytrip successfully so they can't do anything about it and it's the problem from payu.

Now it's been more than 10days and my 16386/- rs is still not refunded by any respective sides.
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Apr 7, 2022
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Mar 01, 2022
Updated by anubha16
No response from payu till now.please refund money for failed transaction.its been 15days.hoping a positive response asap.
Verified Support
Mar 02, 2022
PayUMoney Customer Care's response
Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant, and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU
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