[Resolved] PayUMoney — transaction failed to merchant but money deducted

sagarreddy. Oct10 Kotte

from Hyderabad, Telangana

Address:	Rangareddy, Andhra Pradesh, 500079
Website:	www.payumoney.com

9 jan 2018 [protected]-payunearbuyindiapvtl [protected] 19 jan 2018 1, 599.00 12, 667.77

Hi above transaction got failed, but money deducted from account, dint received refund till now. I did another trasaction to the marchant after this failure which was successfully completed, i waited for 10 days, i thought they will refund but dint get any refund yet

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Mar 3, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jan 30, 2018

PayUMoney Customer Care's response Hi,

This is to inform you that your payment id: [protected] has already been refunded by us with reference number:[protected]. We'd advise you to please get in touch with the issuing bank regarding the same.

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Comments

pardeep.sangwan19

from Noida, Uttar Pradesh

the same thing is also happening to me.

PayUMoney Customer Care's response, Jan 30, 2018

Verified Support

Hi,

We are unable to understand your concern with the provided details. Please share your concern at [email protected] via email to assist you further.

Regards,
PayU Team

Harry Sahota

from Bhubaneshwar, Odisha

Payment was deducted from my Ola wallet but never credited to merchant account.
Merchant :Well Tech lifeStyle
ID
[protected]

PayUMoney Customer Care's response, Feb 5, 2018

Verified Support

Hi,

We would like to inform you that the TXN for the Payment Id 178094278 is unsuccessful and we have not received any amount for the said TXN. Please contact your bank for further help and support.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU