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[Resolved]  PayUMoney — Transaction got cancelled but money deducted from bank account

On 8th march 2022 my money was deducted from my account but my transaction got cancelled from your merchant site. My bank told me that no refund was initiated from your side.Please help me fast because its my college fees. Here is the message from my bank after the transaction.
Rs. 45, 000.00 debited from A/C XXXXXXXX650498 through Debit card on 08/03/2022 at 12:58:29. A/C bal. Rs. 0.56 .085716 -SANDIP HOSTE NASHIK.
Please help me.
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Apr 20, 2022
Complaint marked as Resolved 
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4 Comments

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Comments

Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
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Soham7797's [Complaint's author] reply, Mar 13, 2022
the phone number used is 8420266519 and email id is [email protected]
Hi,

We're unable to find the transaction with the given details. Please share • First 6 and last 4 digits of your card so that we can assist better.

Regards,
Team PayU
Reply
Soham7797's [Complaint's author] reply, Mar 15, 2022
first 6 digit is 508968 and last 4 is 6003
Soham7797's [Complaint's author] reply, Mar 15, 2022
payment was done on 08/03/2022 at 12:58:29 to Sandip Foundation Hostel Nasik
Hi,

We regret to inform you that the transaction with the PayU ID: [protected] has been failed and we have not received funds against the same.

In case of an accidental debit, the amount will be auto reversed into the source account within 5 to 7 working days (Excluding Saturday, Sunday, and bank holiday).

Kindly contact the customer support team of the card/account issuing bank, in case the amount is not reversed into the account within the mentioned time.

We appreciate your understanding with regard to this matter.

Regards,
Team PayU
Reply
Soham7797's [Complaint's author] reply, Mar 15, 2022
i spoke with my bank and they told me that refund money initiation was not made from your side.Please look into this matter, its really urgent.
Soham7797's [Complaint's author] reply, Mar 17, 2022
Hey please respond
Hi,

As informed, kindly contact the customer support team of the card/account issuing bank, in case the amount is not reversed into the account within the mentioned time.

Regards,
Team PayU
Reply

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