[Resolved] PayUMoney — Transaction got cancelled but money reversal not initiated from your side

[Resolved] PayUMoney — Transaction got cancelled but money reversal not initiated from your side

S Soham7797 from kolkata, West Bengal Apr 4, 2022 Apr 7, 2022 This thread was updated on Apr 7, 2022

On 8th march my transaction was failed but money was deducted.I spoke with my bank and they told me that money refund was not initiated from your side. Please look in this matter it is very urgent.It has been more than 25 days now. Was this information helpful? No (0) Yes (0)
Apr 20, 2022 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint.
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PayUMoney Customer Care

from Gurgaon, Haryana

Apr 7, 2022

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

Soham7797's [Complaint's author] reply, Apr 9, 2022

transaction reference number - 206712085716
card last 4 digit - 6003
date - 8/03/2022
amount - 45000