[Resolved] PayUMoney — Transaction got cancelled but refund not initiated from your side

[Resolved] PayUMoney — Transaction got cancelled but refund not initiated from your side

S Soham7797 from kolkata, West Bengal Mar 17, 2022 Mar 25, 2022 This thread was updated on Mar 25, 2022

On 8th march my transaction was failed but money was deducted.I spoke with my bank and they told me that money refund was not initiated from your side. Please look in this matter it is very urgent.it has been more than 8 days now. Was this information helpful? No (0) Yes (0)
Apr 20, 2022 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint.
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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 23, 2022

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant, and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

Soham7797's [Complaint's author] reply, Mar 23, 2022

reference number: 206712085716
card last 4 digit - 6003
first 4 digit -508968
amount - 45000 rs
date of transaction- 8th march
phone number- 8420266519
email id - [email protected]

national consumer complaint number- 3369583
bank says you have not initiated the money refund.
It has been more than 15 days now, i will seriously take major action now.

PayUMoney Customer Care

from Gurgaon, Haryana

Mar 25, 2022

Verified Support

Hi,

We regret to inform you that the transaction with the PayU ID: [protected] has been failed and we have not received funds against the same.

In case of an accidental debit, the amount should be auto reversed into the source account within 5 to 7 working days (Excluding Saturday, Sunday, and bank holiday).

We request you to kindly contact the customer support team of the card/account issuing bank, in case the amount is not reversed into the account within the mentioned time.

We appreciate your understanding with regard to this matter.

Regards,
Team PayU

Soham7797's [Complaint's author] reply, Mar 26, 2022

I spoke with my bank and they said that the money is not reverted from your side and it has been more than 15 days. Please give me your contact details so that we can clear this matter.

Soham7797's [Complaint's author] reply, Apr 4, 2022

Hey my bank is telling me that the transaction was successful and settled and the money was not reversed from your side.Please help me out it has been more than 25 days now.Please help me.