[Resolved] PayUMoney — transaction is done but not received at college account.

Shruti Sahu

from Kanpur, Uttar Pradesh

Address:

Kanpur, Uttar Pradesh

Payment id :[protected]
Merchant name :- harcourt butler technical university
Amount :- 30017.7
Transaction date:-31/08/2017
Email address :- [protected]@gmail.com
Name :- shruti sahu
Roll no :- [protected]
This is to hereby inform that i had done a transaction through"pay u money" gateway for the submission of college fees, the amount had already deducted from my account but it is not receiver by the college yet and also i had not received any payment receipt on the mentioned email address.
So resolve this as soon as possible because i have to submit my receipt in college as well. So resolve this.

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Nov 24, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Oct 13, 2017

Updated by Shruti Sahu still i do not receive any response .so it is my request to send message in my email -id by monday (16 october 2017) so that i can submit that receipt in my college

Oct 14, 2017

Updated by Shruti Sahu on having contact with college authorities i found that no money had been deposited in college account from my account through your gateway but i have receipt from your side of amount deduction .so look at this matter as soon as possible. because my registration will be cancel if i will not submit that receipt by monday.(16/10/2017)

Verified Support

Oct 24, 2017

PayUMoney Customer Care's response Hi,

We would like to inform you that the TXN for the Payment Id[protected] is successful at our end. The amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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Comments

nickeson john

from Gurgaon, Haryana

Its been 8 days of failed transaction but my account not refunded . I made transaction three times but all got failed . And every time i lost my from my account

PayUMoney Customer Care's response, Oct 24, 2017

Verified Support

Hi,

This is to inform you that your payment id: 164650608 has already been refunded by us with reference number: 30000872727271075196822 . We'd advise you to please get in touch with the issuing bank regarding the same.

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

litunpanda

from Jalpaiguri, West Bengal

I have booked one ticket on irctc using my using my visa card but i cancel ticket on irctc portal its showing money has been refunded back to payumpp but the refunded money has not been credited back to my account. Please look into matter
Transaction id- [protected]
Refunded id- [protected]

PayUMoney Customer Care's response, Oct 26, 2017

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team