[Resolved] PayUMoney — transaction successful but not received the order | |
I had purchased Audio sets and paid through Payumoney on 04th Nov 2019. The amount of 1050 INR has been deducted and the transaction was successful. But the merchant website doesn't reflect about the purchase done. Merchant Order ID 34e92b6d472275a8ce30 Order Date & Time November[protected]:56:48 PM Merchant Transaction Identifier 34e92b6d472275a8ce30 I contacted the merchant but no response from them. I raised a complain on PayUmoney website but response from them either. I want my refund. Was this information helpful? | |
Nov 12, 2019 Complaint marked as Resolved Merchant has responded and resolved this issue. PayUMoney customer support has been notified about the posted complaint. Verified Support Nov 12, 2019 PayUMoney Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further. • PayU, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Team PayU | |
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