[Resolved] PayUMoney — Transaction with Fraud website

Indrajit100

from Nagpur, Maharashtra

Dec 4, 2021

Address:	Nagpur
Website:	iesworld.myshopify.com

Transaction for Rs 348.00 done for ADITYA JESINGBHAI BAKERYWALA on 26.11.2021 through iesworld.myshopify.com website has succeeded from payu team.
Above was not a real website please refund my money

Done with fraud

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Jan 10, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Dec 04, 2021

Updated by Indrajit100 Transaction No. [protected] for Rs 348.00 done for ADITYA JESINGBHAI BAKERYWALA has succeeded from payu team on 26.11.2021 . I made online purchase from iesworld.myshopify.com site which appears to be fake site.

Please refund my money. I am cheated

Verified Support

Dec 06, 2021

PayUMoney Customer Care's response Hi! As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com to get the status at their end.

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Comments

Indrajit 100

Dec 7, 2021

Merchant is fake. The website iesworld.myshopify.com is now unavailable and the cheater merchant is doing business using some other website and through your gateway. please help me to get my money back.
After transaction I had received below massage. After that no update and the merchant is also not traceable.
"
Transaction No. [protected] for Rs 348.00 done for ADITYA JESINGBHAI BAKERYWALA has succeeded from payu team"

PayUMoney Customer Care's response, Dec 8, 2021

Verified Support

Hi! Please note, PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, any refund/resolution will be provided by the merchant only. In case you do not receive support from the merchant, you may raise a chargeback with your issuing bank against this transaction.