PayUMoney — transfer money not reflecting in account

Address:

Ghaziabad, Uttar Pradesh, 201014

I had transfer my money from payumoney on 05-dec-2017. But till now it is not reflecting in my account and i don`t have any contact number of payumoney to ask for the same. Once we added money in this payment getaway they are saying you can withdraw that amount after 7 days. I didt not understand what is the process of transferring money from payumoney to bank account.