[Resolved]  PayUMoney — Unnecessary Payment Hold

Address:Varambilveedu, vakkom , 695308, Trivandrum , kerala , India

My PayU merchant id 8805736
On 17 April 2023 i received settlement money 11596 rs through the payu payment gateway. But they put these amounts on hold. So i try to reach customer care but no response on time . Later they asked me to submit the website details, invoice and delivery proofs . We already submitted everything. But we got one reply "your account on hold" try after 210 days.During when I use the pay u service it’s clearly mentioned everything about my business nature and details and we aren’t GST registered business entity . Also that the time the PayU service team asked me to charge 20000 rs as membership service but I rejected and I can clearly say that their service was good before and for any doubts their representatives contacted me on time but now once they hold my money nobody responds my calls and it’s literally like they are using our money for their business purposes. I feel like I got scammed by this company.
Why do I need to wait for the past few days it's our hard earn money and also we provide services for our customers. Customers asking about when we can start providing our clothings but due to this payment hold issues we can’t take any more orders and we closed the inventory. Why you refusing to deposit our money to the bank account. Pay U is really bring us more trouble.
I request your team please deposit our money or give me the refund option in our dashboard. Thank you .
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Jun 17, 2023
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
May 16, 2023
PayUMoney Customer Care's response
Hi! As already informed you by our team on ticket id YF[protected],
1)All Items are out of stock at website.

2) You are charging GST to customers, however No GST number mentioned at Invoice and with us.

Hence, your account is suspended. Kindly do not collect anymore payments through PayU Money. You will have to wait 210 days from the last transaction date. Kindly contact us after completing 210 days.
Complaint comments 

Comments

They also put my money on hold
I have complained to RBI send them a legal notice
This is a corporate fraud company
Let's not leave it
Contact me at [protected]
Mail id [protected]@gmail.com
We shall all go combined to court against this corporate fraud compnay
PayUMoney Customer Care's response, May 17, 2023
Verified Support
Hi! As already informed you by our team on ticket id YF3128630549,
1)All Items are out of stock at website.

2) You are charging GST to customers, however No GST number mentioned at Invoice and with us.
PayUMoney Customer Care's response, May 17, 2023
Verified Support
For any queries, reach out to our team via help.payu.in

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