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[Resolved]  PayUMoney — (URGENT) Fraudulent Transaction Done - Transaction No. [protected]

Dear Payu Team / Consumer Complaints Team,

I have made a purchase of a SmartWatch worth Rs. 4999 on the website www.refurbshiedstore.in on March 20, 2022. For doing this Transaction the website has used the PayU Gurgaon Account in the name of 'Mohit Sharma' under Transaction No. [protected].
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The amount has been debited from my Bank Account and the Smart Watch has not been delivered to me till now. The contact number mentioned on the website is [protected]. This number is coming off. Request you to please investigate this transaction and let me know whether this is a legitimate transaction or not. Request you to please get me a refund of this transaction as I have not been delivered the product promised.

I will wait for your reply on this subject. Let me know if you need any further information from me in this regard.

Regards
Sunil Mansukhani
Contact - +91-[protected]
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Apr 12, 2022
Complaint marked as Resolved 
The funds of Rs. 4999 were credited back to my account no. 02611100004633. Thanks for all the support in this matter.
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Apr 05, 2022
PayUMoney Customer Care's response Hi,

We deeply regret the inconvenience.

Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

Regards,
Team PayU
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Payu money was send item not got it
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PayUMoney Customer Care's response, May 9, 2022
Verified Support
Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU

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