[Resolved] PayUMoney — Website

Sirat Ahmad

Aug 28, 2021

Address:

Gurgaon

Website is totally useless.
It's not at all user friendly. It's all over the place. Home page is confusing.
I purchased items from The Online Store and made payment by credit card.
The merchant isn't able to fulfill complete order. They have supposedly refunded Rs.2, 900/- to PayU wallet.
I followed the instructions in the email from PayU which took me to the website.
I tried to set up a customer account but instead it set up a merchant account.
I want my refund amount to be transferred/credited to my original source of payment mode my credit card immediately.

I expect you to complete this action within 1 business day.
You are required to send confirmation email and proof that amount has been transferred/credited to my original source of payment mode my credit card.

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Oct 4, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Aug 28, 2021

Updated by Sirat Ahmad ticket Id: NB[protected]. Transaction ID:[protected] & Refund ID:5058971

Verified Support

Aug 30, 2021

PayUMoney Customer Care's response Hi! As checked, your transaction has been refunded by the merchant. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).