[Resolved] PayUMoney — Why RBI should give license to Payumoney gateway for authorising digital payment transactions

simanchala1

from Dharwad, Karnataka

Website:

www.payumoney.com

I am a victim of Payumoney gateway by making payment through a fake website online store http://shopiteasy.in on 5th July for Rs360. Order ID: 111452. Payment was made to one Pankaj Raut of Itarshi and goods never received and worse there is no response, when I called the mobile number[protected] given in the website and no response when written to [protected]@shopiteasy.in.
While in today's world, any one can have a web site in the internet, why such Gateways like Payumoney should get involved in such fake transactions and
why such Gateways should be allowed by our Govt to operate in our country??
I find from your website that the satisfaction index of Payumoney is just 17%.

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Aug 11, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2017

PayUMoney Customer Care's response Hi,

We are unable to track the transaction with the information provided by you.

Request you to share your Payu Payment ID, Email ID and mobile number at [protected]@payumoney.com and the concerned team will be able to help you further.

OR

Create a ticket through https://www.payumoney.com/contactus-ticket.html?userType=buyer

Regards,
PayU Team

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Comments

himanshut

from Lucknow, Uttar Pradesh

I have made payment on 10/07/2017 through your gateway to Institute of chartered accountants of India but they were not issue receipt.

PayUMoney Customer Care's response, Jul 11, 2017

Verified Support

Hi,

We are unable to track the transaction with the information provided by you.

Request you to share your Payu Payment ID, Email ID and mobile number at [email protected] and the concerned team will be able to help you further.

OR

Create a ticket through https://www.payumoney.com/contactus-ticket.html?userType=buyer

Regards,
PayU Team

Cheekoti

from Hyderabad, Telangana

Sir, I am saiteja I have paid 25290 to MLRIT collage TXN#[protected] .I want receipt of this transaction.

PayUMoney Customer Care's response, Jul 13, 2017

Verified Support

Hi,

We are unable to track the transaction with the information provided by you.

Request you to share your Payu Payment ID, Email ID and mobile number at [email protected] and the concerned team will be able to help you further.

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/contactus-ticket.html?userType=buyer

Regards,
PayU Team