[Resolved] Peachmode — no returns and refunds

Meena Malgave

from Bengaluru, Karnataka

Website:

www.peachmode.com

Hello, i am meena malgave, a 61 year old resident of belgaum. I ordered two dresses on a website peachmode and while buying there was no mention of a returns not allowed on sales. It was apparently written somewhere under the terms very schemingly hidden. On the page of order it just said easy returns. Upon receiving the products they did not look like advertised and the quality was honestly quite bad. Then we tried calling them multiple times and mailed them plenty of times too, only to hear from them that no refunds or exchanges will happen since the items were on sale. It doesn't make any sense to me. The bill amount was 1500 and i'm stuck now with things which i'll never use and can't get refunds for. Please help out in this regard as the company executives on the phone were ignorant and say they can't help us.

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Feb 3, 2019

Complaint marked as Resolved

Peachmode customer support has been notified about the posted complaint.

Verified Support

Dec 31, 2018

Peachmode Customer Care's response Hi Meena Malgave,

#[protected]

Thank you for contacting Peachmode.

This is to inform you that as per our Evaluation Team product is similar as shown on website, since the actual product always differs slightly from the photo seen on computer screen/online.

However, the product that you ordered was on sale at the time and as per our returns and cancellation policy: https://peachmode.com/help/#refund we cannot process your return request.

For any queries and information, kindly call us on +[protected] AM – 6 PM) or even you can get in touch with our customer support team through online chat/email.